# Troubleshooting
The vote message is not being sent
Please ensure that the channel you have configured exists and that vote manager has the following permissions in it:
* View Channel
* Send Messages
* Embed Links
The reward role is not being given
There are 2 common causes for this issue:
1. **Vote Manager does not have permission to give roles**\
In order to solve this, please ensure that vote manager has a least one role with either the **Manage Roles** or **Administrator** permission
2. **The role Vote Manager is trying to give is above its highest role**\
Bots are only able to give roles that are below their highest role. To solve this, move at least one role (likely the `@Vote Manager` role above the role you are trying to give, as below
The bot cannot respond to commands or send messages
Vote Manage requires at least one role (usually the `@Vote Manager` role with the following permissions
* View Channels
* Send Messages
* Send Messages in Threads
* Use External Emojis
* Embed Links
* Attach Files
* Add Reactions
* Manage Roles
* Manage Webhooks
* Read Message History
Alternatively, you can grant the **Administrator** permission to any role that Vote Manager has to provide it with all required permissions
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.votemanager.xyz/troubleshooting.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.